KAPZ TERMS OF BUSINESS . . .
Hello and welcome to KAPZ, based in Glastonbury, Somerset (UK)
Through our online store we can accept orders from anywhere in the world - automatically.
We already have established customers all over the world and we understand the costs/processes involved in shipping our products out safely to our overseas customers.
KAPZ was established in 2012 and is part of SLK CC Ltd, which has been trading successfully since 2005. KAPZ designs, manufactures, customises and sells a range of cool, customised bicycle related products. SLK CC Ltd is a company registered in England 0535 7348, our VAT Number is 850 7366 18 and our registered address is The Willows, Cary Fitzpaine, Somerset, BA22 8JB (UK).
You can contact us at any time by calling +44 20 323 911 46 or by e.mail to firstname.lastname@example.org - we will do our very best to help you and are available 24/7/365.
We are a very personal, friendly and customer-focused business - having been in online retailing for many years, our experience has taught us to be "available" to our customers - so we encourage you to call us if you require any help, information, product advice, gift/special requests or if you would just prefer to order your products via the telephone.
You can call us on FREEPHONE 0800 64 46 911 (or +44 20 323 911 46) where we will be delighted to assist you - our phones are answered by humans 24/7/365 - there are no robots @ KAPZ HQ!
Our phone number, address and full contact details are clearly visible throughout our entire website.
As part of the purchasing process we require certain personal details from you - name, address etc - we treat all of your information we gather with the utmost respect and DO NOT divulge it to any 3rd party - its is held within our online-store's secure server database system and is only used by us to process your order and to contact you from time to time.
You can elect to have your details removed from the database at any time by contacting us email@example.com or in writing to our office address.
WE DO NOT HOLD, STORE, HAVE ACCESS TO OR VIEW YOUR PAYMENT CARD/PAYPAL DETAILS AS THEY ARE ONLY USED BY THE PAYMENT PROCESSING SYSTEM THAT WE USE (WorldPay & PayPal) THROUGH THEIR 100% SECURE PAYMENT GATEWAYS.
ALL of our products are made in Great Britain without exception. The customisation of our products is done individually, by hand - it takes skill and time to complete the perfect product - please be patient and rest assured that we are doing everything we can to get your KAPZ products out to you as soon as possible.
You can order your products in our online eShop in just a few, simple clicks - it couldn't be easier or you can simply call us on 0800 64 46 911 with your requirements and we will be delighted to take your order over the phone, including your payment.
All orders are deemed to be "accepted" ONLY . . .
- when we have received your completed order - via our website, telephone or by e.mail
- when we have received confirmation of your payment and (in the case of PayPal) a "confirmed" delivery address
- when we have responded back to you with the "processing" e.mail that we generate manually
- During normal business hours this process usually happens within "minutes" of receiving your order and it does not delay the process at all
We accept various forms of payment to give our customers the widest possible choice -
- all credit/debit cards - online through our 100% secure server
- credit/debit card payments over the phone through our shop-based secure-card-terminal during office hours
- cheques (subject to clearance - 5 working days)
- PayPal - online through our 100% secure server
Please make cheques payable to SLK CC LTD.
All of our prices include VAT at the current rate (22.10.12) of 20%
We aim to process and ship all Customised orders within 10 working days of order and payment receipt. All items bought from stock, usually ship the next working day.
We do not release products until we are in receipt of a cleared payment.
ARTISTIC LICENCE - IMPORTANT
As with everything that is personalised, we will endeavour to meet your specific needs/wishes, when outlined clearly in the CUSTOMER NOTES section or by e.mail with each order. In all cases, our judgement should be trusted as we are cyclists and professional creative designers/engineers too. We reserve the right to use our best judgement when preparing artwork and won't be held responsible for any wishes unfulfilled when manufacturing our products, where specific requirements/requests/layouts have not been clearly transmitted and agreed with us prior to production.
ALL of our products, without exception, include the KAPZ branding somewhere on the design.
All delivery methods we use are clearly highlighted in the "My Shopping Cart" area of our website and are "signed-for" in nature - with the exception of overseas postage where you have the option of normal, airmail post or a Signed-For service. Should you decide to take the normal airmail post option, please note that once despatched by us, you are 100% liable should the item go missing.
On all signed-for services we accept full responsibility for the package getting to you - if your package becomes lost in the post - we will replace it and resend it without extra charge, except in the cases of a failed delivery attempt or an uncollected delivery or an incorrect delivery address given to us by the customer.
TAX & CUSTOMS
We can ship our products all over the world and will always attach an "as-ordered-value" declaration for all international orders. This is a legal requirement by Customs Authorities around the world.
Following the correct fitting and installation instructions that have been sent to you, is vital. We will accept no responsibility or liability for any damage/injury caused to you, any part of our products or to your bicycle due to incorrectly installed KAPZ products. If you are unsure, please contact us prior to installation where we will be delighted to help.
In all cases, as we manufacture all of our KAPZ products ourselves, we recommend that a clean 4mm Allen/Hex Key is used (one without a ball-end) and the bolt must ONLY be done up finger tight.
Should the bolt be too long for your bicycle, simply use a sharp hacksaw to cut the bolt down to the correct size. If you cannot do this yourself, we will be delighted to do it for you if you send us the measurement of the bolt that you require.
A dad of grease on the bolt is also recommended too.
RETURNS & REFUNDS
We want you to be absolutely delighted with the products that you purchase from us.
Due to the personalisation/customisation of the products that we sell, we cannot accept any returns or responsibility for mistakes in the artwork that we have sent to and had agreed by you. We will obviously honour all mistakes made by KAPZ during the design and production processes.
Unless agreed up front with us, all customers are responsible for the cost of all postage and duty - this will be deducted from any refund agreed with KAPZ. Until safe-receipt, the customer is also responsible for ensuring that all returning packages are insured to cover the retail cost of the products that they are returning, should they go missing during transit - we suggest either Royal Mail Recorded Delivery or Royal Mail Special Delivery.
In the unlikely event of an issue, please contact us so that we can sort it out as quickly and as painlessly as possible.
We look forward to being of service to you!